Hosting Plans
Self-Hosted
- Cloud Hosted
- On-Premise
- Installation
- Upgrades
- Monitoring
- Auto Backup
- Bug Fixes
- Community Support
- Forum
- Get Started
who want complete control.
Basic
- Cloud Hosted
- On-Premise
- Installation
- Upgrades
- Monitoring
- Auto Backup
- Bug Fixes
- Community Support
- Forum
- Get Started
who want easy install.
Business
- Cloud Hosted
- On-Premise***
- Installation
- Upgrades
- Monitoring
- Auto Backup
- Bug Fixes
- Standard Support
- Forum, Chat, Email
- Sign Up
with limited resources.
Enterprise
- Cloud Hosted
- On-Premise***
- Installation
- Upgrades
- Monitoring
- Auto Backup
- Bug Fixes
- Any Support
- Forum, Chat, Email, Phone
- Request Quote
with deep pockets who prefer to delegate.
Notes
All services (i.e. Installation, Development, Implementation) are available as add-ons (discounts available for long-term engagements). See Services page for more info.
* OpenBoxes is free to download and use, but nothing is really ever free. Unless you plan to install OpenBoxes on your personal laptop, you'll have costs associated with operating the software. Read Total Cost of Ownership to better understand the costs associated with any software system you plan to adopt.
** Pricing for the Business package fluctuates based on our availability and capacity to provide support. At the moment, we recommend the
*** On-Premise implementations are available as an add-on for any package. In addition, we can configure a network of on-premise servers to sync with a parent cloud server in case of Internet outages. Ask us about our On-Premise implementation plan when requesting a quote.
Key
indicates a service not included in package
indicates a service included in package
indicates a service available as an add-on
Support Plans
Our community support will always be free. The following plans are for organizations who need a guaranteed service level agreement.
|
Standard
|
Business
|
Enterprise
|
||
|---|---|---|---|---|
| General | Cost |
$99 per month
|
$249 per month
|
Contact Us
|
| Availability |
9am - 5pm EST
Monday - Friday
|
9am - 5pm EST
Monday - Friday
|
24/7
|
|
| Minimum Term |
12 Months
|
3 Months
|
1 Month
|
|
| Language | English | English | Negotiable | |
| Response Times | High Priority | < 2 Hours | < 1 Hours | < 30 Minutes |
| Medium Priority | < 12 Hours | < 4 Hours | < 2 Hours | |
| Low Priority | Next Business Day | < 12 Hours | < 4 Hours | |
| Channels | Forum | |||
| In-App Chat | ||||
| Phone | ||||
| Upgrades | Major Releases | |||
| Minor Releases | ||||
| Hotfix Releases | ||||
| Included | Troubleshooting | |||
| Priority Bug Fixes | ||||
| Server Monitoring | ||||
| Server Maintenance | ||||
| Custom Development | ||||
| Signup | Signup | Quote |
Additional Services (à la carte)
| Service | Rates | Action |
|---|---|---|
| Installation | $250 per server | Get Quote |
| Upgrade | $250 per server | Get Quote |
| Customizations | $75 per hour | Get Quote |
| Implementation & Configuration | $500 per day | Get Quote |
| Online Training | $500 per day | Get Quote |
| Data Migration | $500 per day | Get Quote |
| Custom Reports | $500 per report 1 | Get Quote |
| Integration | $2500 per integration 1 | Get Quote |
| Data Synchronization | $5000 per environment 1 | Get Quote |
1 Cost may vary depending on complexity of requirements. Please specify requirements when requesting a quote.
Special Offers
If you are a non-profit or small business and feel like you cannot afford these rates, please let us know.
We can work with you on your budget and/or reach out to some of our partners for alternative quotes. Provide details to our support team and we'll try to accommodate your budget constraints.
If you refer OpenBoxes to anyone, please let us know and we'll discuss discounts for hosting, support, and development costs.
FAQ
Is OpenBoxes really "free"?
Yes, OpenBoxes is free to download and use. We do not charge you for user licenses and other fees. In other words, you are free to install the software on your laptop or a server that you manage without having to pay us for user licenses and other fees.
If OpenBoxes is "free" then why do I need to pay for it?
OpenBoxes is free to download and use.
But unless you plan to install OpenBoxes on your personal laptop or desktop, you'll have costs associated with operating the software. Read our Cost Analysis Guide to better understand the costs associated with adopting and using OpenBoxes.
Why is Professional Support more expensive than hosting?
Supporting software is time-consuming and expensive. In order to provide support to our users we need a team to cover our support hours even on days when there are no support requests.
If our support packages are too expensive, we highly recommend that you use our Community self-service support options until you need a guaranteed level of support.
We would also like to encourage third-party resellers to contact us if you'd like to offer support and hosting. We don't need a partnership agreement. We just need to ensure that you plan to take care of our users as well as we would.
How do I build my own features?
There are basically two ways to customize the software:
- Hire us and we'll take care of all the complexity of gathering requirements, developing, testing, and release your features.
- Hire your own developers and contribute the code back to core (or to your own fork).1
If you are interested in option (1) please contact us at (support@openboxes.com) to discuss your requirements and we'll provide a proposal with a quote and timeline for your feature request.
Can I become a partner so that I can provide hosting and support to OpenBoxes users?
Yes, please. Yes. We don't have an official partnership agreement, but we'd love to promote companies that are willing to provide services to our users. Contribute to this discussion on our forum if you're interested in providing services.
Does OpenBoxes provide 24/7 and off-peak support?
At the moment, we provide support for US Business Hours. However, we can provide 24/7 support to accommodate businesses located outside of the US.
Please email support@openboxes.com if you would like to discuss 24/7 support options.
Do people actually ask these questions ... frequently?
No. Literally no one has ever asked a frequently asked question. Ever. Everything you have ever been told is a lie.